Digital Workplace Officer

Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Project Management, Business Define, Design, Implementation and Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Digital Application, Business Intelligence, Big Data, ...

ACENSI BELGIUM is looking for his client a Digital Workplace Officer(F/M/X)

Our client is actively looking for a new team member for its Digital Workplace team to provide firstline support to its end-users. You will assist users with their issues and inquiries either remotely (via mail, phone or a ticketing system) or in person at one of our IT Corners. Additionally, you will assist with recurring and proactive tasks within the team. This includes regular maintenance, updates, and improvements to our systems and processes to ensure optimal performance and user satisfaction.

The ideal candidate needs to perform the following tasks (non-exhaustive):

• Welcome and assist our end-users.
• Help and guide with technical resolution of software and hardware related incidents.
• Perform pro-active maintenance on our devices and systems.
• Review and update technical documentation.
• Guard the accuracy of our internal tools (such as CMDB) and maintain a record of all performed activities in our ticketing system.
• Work at least 3 days per week at one of our locations in Brussels.
• Work up to 2 days per week from home, one day starting at 07:00 and the other ending at 17:00.

Language

Fluent in FR, NL and EN: reading, writing and speaking.

Technical expertise

• Basic knowledge about computers hardware and software, more specifically Microsoft Windows 10 and 11. Experience with virtual computers is a plus.
• Basic knowledge of internet and cloud-related technologies (Intune..).
• Teams, SharePoint, Microsoft Edge, Google Chrome, …).
• Experience with iPhone and iPad devices.
• Experience with SCCM, Intune and/or ticketing systems (i.e.).
• Omnitracker.

Certifications (Nice to have)

• MS-900: M365 Fundamentals
• SC-900: Security, Compliance and Identity Fundamentals

Soft skills

• Communication

o Written Communication: Write easily understandable, structured & efficient messages or reports. o Verbal Communication: An active listener who can provide constructive feedback and adapt his language (level & form) to the situation at hand as well as passing messages in clear and concise way.

• Customer Centric attitude

o Listen and understand the needs of end-users, able of emphatic is a must.

• Team player who has a good sense of collaboration, respect, reliability & friendliness.
• Continuous improvement mindset:

o you do not settle for status-quo and always propose ways to improve current processes, ways of working & yourself.

• A Self-Starting & Self-Managing individual who can accomplish tasks with the required level of quality with minimal supervision.
• Developed sense of ownership.

Work Environment

• Location

o Your main working location is located in Brussels centre. Metro and train connections are located at walking distance. Parking options are available nearby.

• Work schedule

o 8 hours/day with shift principle (to be defined)

• Homework

o Possibility to work from home, up to 2 days per week