IT Support Engineer

IT Support Engineer

Are you an experienced IT Support Engineer looking for an exciting opportunity in Brussels? My client, a highly respected government body known for its commitment to excellence and innovation, is looking for a skilled IT professional to join their team on an initial 1-year contract, with hybrid working arrangements

.
Your Rol

e:As an IT Support Specialist, you will play a key role in providing top-tier technical support, ensuring the smooth operation of IT services, and resolving user issues efficiently. Your responsibilities will includ

• e:Incident and problem management – acting as a service desk agent, incident analyst, and problem analy
• stFirst and second-line IT support – offering both remote and on-site assistan
• ceTracking and documentation – recording incidents, problems, and requests while maintaining operational procedur
• esSystem reconfiguration & installations – assisting with PC setups and troubleshooti
• ngApplication testing & administration – ensuring systems run smoothly and liaising with administrato
• rsKnowledge sharing – drafting technical content for the internal knowledge ba

se
What We’re Looking F

• or:Minimum 3 years of IT Support experie
• nceFluency in English & French (both written and spok
• en)Strong problem-solving and analytical ski
• llsBroad IT knowledge and ability to work autonomou
• slyExcellent knowledge of MS Office applications and Windows environme
• ntsUnderstanding of mobile platforms and core mobile applicati
• onsITIL V4 Foundation Certification (or willingness to obtain within the first 3 mont