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Service & Contract Manager

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Service & Contract Manager

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role : At Colt, we're all about delivering exceptional service. Our service & contract managers play a key role in ensuring our customers have a seamless, reliable experience with us. Acting as the bridge between the customer and Colt, you'll manage service performance, drive improvements, and ensure contractual commitments are met—so our clients can focus on growing their business. What you will do : As a service & contract manager, you'll own the service relationship for key accounts, supporting them from onboarding through to ongoing operations. You'll manage performance, address issues proactively, and be the customer's go-to expert on everything service and contract related. Lead onboarding and service reviews for gold & platinum customers Build strong relationships...

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