Customer Project Manager

Spherical Search have partnered with an industry-leading manufacturer of Injectable components for the Pharma & BioTech space and they are looking for a Customer Project Manager.

Goal

Effectively manage customer development projects by delivering functional products on time, ensuring compliance with customer and regulatory requirements, and fostering collaboration within cross-functional teams.

Responsibilities

Project Management

This includes the following duties and responsibilities:

• Establish a clear project vision, goals, and success metrics.
• Develop and maintain a detailed project plan including timelines, milestone, and deliverables
• Proactively identify risks and implement mitigation strategies
• Engage stakeholders to align expectations and ensure support.

Customer Focus – Comply with customer requirements and market expectations

This includes the following duties and responsibilities:

• Work closely with the customer to understand their goals, needs, and expectations.
• Ensure customer requirements are transferred into the project plan and deliverables.
• Regularly update the customer on progress, challenges, and next steps
• Encourage open communication and cooperation between the customer, project team, and other stakeholders.

Project documentation and reporting

This includes the following duties and responsibilities:

• Create and maintain project documentation in line with internal standards, regulatory, and customer requirements.
• Report project progress, risks, and opportunities to stakeholders in a timely manner.
• Maintain and manage standard project management templates

Lead the project team

This includes the following duties and responsibilities:

• Foster collaboration, creativity, and accountability within cross-functional teams.
• Clearly define team roles and responsibilities to ensure alignment
• Motivate and support the team while addressing challenges and maintaining morale.

Profile

• Minimum 5 years proven project management experience,
• Experience in pharmaceutical and/or medical devices industry is a big plus

• Master level in engineering or equivalent
• Strong knowledge of project management principles, PMP certification is a plus
• Proven ability to lead multidisciplinary teams and foster collaboration
• Fluent communication skills, verbal and written in English, Dutch is a plus
• Knowledge of regulatory standards and requirements in the pharmaceutical and/or medical device industries, experience with primary containers is a plus
• Thorough understanding of product development processes (design, prototyping, testing, and manufacturing)
• Practical ability to read and interpret technical product drawings
• Proficient in MS Office and company specific software
• Willingness to travel as needed
• Working out of Alken (Belgium) offices minimum 3 days/week (full time at start)