Information Technology Support Specialist

Position: Help Desk Specialist

Position Type: Contract (Onsite)

Location: Mechelen, Belgium

Job Description:

• Experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• Hardware Troubleshooting.
• Software Installation & Troubleshooting.
• Strong working knowledge of Windows 11, MAC’s
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
• Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Preferred

• Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch, French & English all three languages.
• Comfortable to work in shift environment.
• Need to provide on call support to users.

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These includes:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness

Thanks and Regards,

Schiffer Felix

Talent Acquisition Executive | UK & Europe

Ampstek Services Limited

Sontraer Str. 9 60386, Frankfurt am Main, Hessen Germany

Tel - +49 (69) 50604428

Email - felix.s@ampstek.com / www.ampstek.com

LinkedIn - https://www.linkedin.com/in/schiffer-felix-92a797222/