The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services.
Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach.
POSITION SUMMARY
You will be part of the Business Enabling and transformation team with a strong focus on quality improvement and change projects. As a Training & Process Improvement Specialist you will ensure that the trainings are aligned with the strategy, the organization and the evolution of processes and jobs of the Healthcare Department. You will modernize the training methodology and material, ensure the quality of the implemented processes and contribute to important quality improvement and change projects.
As our Training & Process Improvement Specialist, your job embodies the quality and customer focus mindset, constant learning and knowledge expansion, as well for newcomers as for the existing staff. You will play a crucial role by guiding teams through change and provide them support.
You will work hand in hand with the Business Managers in order to identify the needs within the organization and will be responsible to be the gate keeper of the main processes.
DIMENSIONS OF ROLE
- Implement and develop the global training plan in alignment with the strategy
- Animation of the different phases in the training cycle: onboardings, upskilling, reskilling
- Detection of deficiencies in terms of quality and contribution to the continuous improvement in close collaboration with the operational managers
- Process & Change Management
- Transversal relationships with Healthcare Managers & Team Leaders and the Quality Manager
- Animation of a community "Learning& Development & process"
KEY RESPONSIBILITIES
Training Officer
- Develop, maintain and modernise Training approach and modules taking into account different learning styles
- Animate and monitor the development of individual and collective skills and knowledge
- Evaluate the trainings and improve to remain aligned with the strategy and organization needs
- Spread a self-learning, Process, Customer Satisfaction culture
- Integrate the evolutions of the Healthcare Insurance jobs due to AI involvement
Process & quality management:
- Map and improve main processes in order to ensure the quality and efficiency of the operational flow
- Ensure that Process Documentation is up to date according to new processes and evolutions
- According to process evolutions, organize the adequate upskilling and reskilling of the functions
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