Regional Customer Support Lead

Regional Customer Support Lead – Belgium & France

Location: Namur, Belgium / Massy, France / Strasbourg, France

Are you a passionate customer service leader looking to make a real impact? We’re seeking a Regional Customer Support Lead to drive excellence across France and Benelux. In this key role, you’ll lead support initiatives, enhance customer experience, and coach a team of Team Leaders to success. This role will suit candidates with a strong background in customer service, leadership, and process improvement. This role will include regular travel within Northern France and the Benelux region, company car is provided.

Key responsibilities include:

• Oversee daily operations of the customer support team across Benelux.
• Cultivate and strengthen relationships with customers and internal stakeholders to ensure seamless collaboration and exceptional service delivery.
• Identify, develop, and implement innovative support strategies, tools, and processes.
• Lead, mentor, and coach Team Leaders based in Belgium and France.
• Maintain a deep understanding of company products and services to provide informed support.
• Prepare and present regular performance reports.
• Ensure compliance with company policies and industry best practices.
• Stay up to date with industry trends and continuously seek improvements.

Work Experience:

• Extensive experience in customer support, operations, or a similar leadership role.
• Proven ability to develop and implement support strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A customer-focused mindset with strong problem-solving and conflict resolution skills.
• Highly organised with excellent time management.
• Knowledge of performance metrics and reporting tools.
• Proficiency in customer support software and tools.
• Fluent in Dutch and French. Intermediate English language skills also required.
• Comfortable with shift work, including weekends and holidays.
• Able to travel to our France/Benelux sites regularly (Altorf, Massy & Namur)

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.