Technical Support

We are looking for a Technical Support to join a dynamic team in the energy sector.

In a rapidly evolving environment, this mission supports the continuous improvement of trading and operations tools, to help drive business growth and competitiveness.

Responsibilities:

• Manage access to external platforms based on business needs and staff movements (onboarding/offboarding)
• Provide first and second-level technical and functional support
• Monitor and handle requests/incidents received via email and ticketing tools
• Draft operational procedures, FAQs, and activity reports
• Manage mini-projects related to platform improvements or optimizations
• Communicate maintenance updates and incident reports
• Maintain and update account and access inventories
• Perform daily system checks (morning checks) and produce dashboards

Deliverables:

• Activity dashboards.
• Daily and monthly time-tracking reports.
• Operational procedures and activity summaries.

Profile:

• Confirmed experience (2- 4 years) with Microsoft Windows and Security (electronic certificates)
• Advanced user support expertise (5–7 years)
• Knowledge of Electronic Trading environments, Market Data, ITSM
• Fluent in English

Why Join Us?

• Competitive daily rate
• Be part of an exciting, fast-growing industry in the banking sector
• Opportunity to work on impactful, innovative projects
• Benefit from remote work options, offering you flexibility in your role
• Engage with diverse teams and develop your technical and business skills
• Grow within an environment that encourages personal and professional development

About us:

BK Consulting Group is a 900-headcount consultancy company active in the financial and energy sectors in France, Belgium and the Grand Duchy of Luxembourg. Our value proposition lies in our business expertise and IT skills, which makes us a privileged niche market partner.