SAP Support Specialist

At BioFirst Group, we are dedicated to our customers, delivering innovative and sustainable crop protection and pollination solutions that empower agriculture and horticulture worldwide. Recognized for our excellence, our commitment to be the most reliable partner for our customers and our strong international growth, we are proud to be a leader in sustainable practices. Our success is driven by a passionate and engaged team committed to making a difference.

As BioFirst continues to expand, SAP will be further rolled out across our divisions. This growth brings increased support activities, creating the need for an additional SAP Support Specialist. Together, you will ensure continuous support availability and actively contribute to project activities, such as testing and documentation. Your role will be pivotal in enhancing the knowledge and support provided to end-users.

Your mission

As Application Support Engineer you provide first-line support to end-users across various applications, focusing primarily on SAP components but extending to other company applications. You will ensure timely resolution of incidents and collaborate with internal teams and external partners for seamless support.

Key Responsibilities

• Offer first-line support to end-users through in-person interactions, calls, or ticketing (TopDesk), ensuring issues are resolved promptly.
• Focus on SAP applications, providing support in logistics, production, and finance.
• Coordinate with internal teams for second-line support and external partners when required.
• Support the applications team in projects, testing activities, and documentation.
• Maintain flexibility to ensure availability during support hours (6:00 AM to 6:00 PM).

Who are we looking for?

A collaborative team player who can also work independently and can demonstrate:

• Experience in a support environment, including incident management and ticketing systems.
• Hands-on experience with SAP in logistics, production, and finance.
• Strong customer orientation with excellent communication skills.
• Fluency in Dutch and English.

What can you expect from us?

• BioFirst Group offers you the chance to make a meaningful impact on sustainable agriculture and biodiversity.
• We emphasize employee strengths, diversity, and leadership development, fostering a positive and inclusive work environment.
• Sustainability and social responsibility are core to our operations, with initiatives aligned to the UN’s Sustainable Development Goals.
• A clear rewards strategy ensures competitive compensation with additional benefits.
• We invest in professional growth through tailored training and advanced HR technology, empowering you to thrive in your role.