Knowledge Manager - 12month+ contract - circa €430 p...

12 month contract - freelance role + extensions - circa €400-430 per day - HYBRID in Brussels 2 days a week - EU citizen who can speak French & English fluently.

Knowledge Manager, Application Support, ITIL, ITSM, Reports, Coordinate service components.

A global firm are looking for a Knowledge Manager/Coordinator to support their framework team within a broader contract for applicative support.

The firm provides multiple services, ensuring seamless operations and continuous improvement across various platforms. This role is critical in managing and structuring knowledge to enhance collaboration, efficiency, and service delivery.

The role:

• Develop and implement a knowledge management strategy aligned with ITIL best practices and business needs, including knowledge related roles, responsibilities and interactions, ensuring knowledge optimisation and harmonization
• Establish policies, standards, and workflows for knowledge creation, validation, maintenance, and dissemination, ensuring synergies among Service Components.
• Coordinate the consolidation and alignment of the knowledge among the Service Components. Defining and maintaining proper information at framework contract level, ensuring internal communication at framework level.
• Identify gaps in existing documentation and improve knowledge assets
• Prepare training material
• Conduct training sessions and workshops
• Provide regular reports

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Knowledge Manager, Application Support, ITIL, ITSM, Reports, Coordinate service components.