IT Technical Support

We are looking for an IT Technical Support Consultant to provide level 1 and 2 support for end-user ICT assets, equipment deployment, and inventory management. The role includes troubleshooting technical issues, staging devices, and maintaining service documentation in a dynamic, fast-paced environment.

Key Responsibilities:

• Provide first and second-level support for end-user devices and ICT assets.
• Stage and configure devices using Microsoft Configuration Manager.
• Manage inventory and track device status.
• Troubleshoot and resolve technical issues.
• Stay up-to-date with implemented technologies.

Requirements:

• Higher vocational training in a relevant field (or secondary education with 4 years’ experience).
• Proficient in Microsoft Configuration Manager and Windows operating systems.
• Good knowledge of IT hardware and networks.
• ITIL and Microsoft certifications are a plus.