Reservation Agent

Our hotel

Hotel Amigo is set among the cobbled streets of Brussels, just around the corner from the picturesque Grand Place, one of the most beautiful squares in the world. A former prison, it became a hotel in 1957, just in time to host royals, celebrities and VIPs for the Brussels World's Fair. Although much has changed since then, we remain true to our name - our team is friendly, warm and waiting to greet you.

Are you passionate about hospitality and providing exceptional customer service? We are looking for a charming and detail-oriented Reservation Agent to join our Reservation team. In this role, you will be the first point of contact for guests, ensuring a seamless booking experience.

Your key responsibilities

• Handle guest requests via phone or email for individual and group reservations—whether for leisure guests, tour operators, or corporate clients, following Rocco Forte’s standard procedures.
• Be knowledgeable of the hotel and our facilities to answer any questions about the reservation process.
• Manage the reservation inbox, ensuring prompt responses and efficient booking management.
• Cooperate well with colleagues in own team and across departments.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• Team spirit and trustworthiness
• Pride to resolve guest and workplace issues
• Enthusiasm for learning
• Exceptional communication, both written and verbal, and organisational skills

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.