Customer Success Manager

Customer Success manager

👉 What is IntelliProve?

Reading your heart rate and stress levels from a single 20-second video of your face. Sounds crazy, right? Well, that's exactly what we do at IntelliProve, a MedTech startup based in Ghent. We take things seriously and aim for no less than medical-grade accuracy and are ready to revolutionise the healthcare industry. With our in-house algorithms, we are one of the pioneers, worldwide, to have developed an algorithm that extracts not only heart rate and respiratory rate from a video, but also all kinds of stress-related parameters! Intrigued? Read along, because we’re hiring! 💪

💪 Who are we looking for?

As a Customer Success Manager, your main job is to build strong relationships with our clients. You'll help them get the most out of our products, ensuring they're happy and satisfied. You are eager to up-sell and ensure user retention. You are not afraid to make decisions and want to grow within the team!

As a key part of the IntelliProve team, you will:

• Guide the customers through the integration steps
• Learn from the customers and share feedback with the development team! Continuous improvement is key!
• Upselling and renewal of contracts is one of your targets!
• Create documentation, slides, videos, etc. with the team to support the customer.
• Shape our customer success department right from the start. Bring up improvements and ideas!

Skills we are looking for:

• Dutch and fully proficient in English
• At least 1 year experience in a tech environment or similar role
• Extremely competitive, have excellent communication skills, and enjoy winning as a team
• Comfortable using CRM Tools (HubSpot)
• Attention to detail, excellent organization and communication skills
• Have strong analytical skills
• Have empathy and you're passionate about understanding and solving customers' problems
• You’re excited to work in a high-growth environment.
• You are not afraid to take on responsibilities
• Knowledge of SaaS

🥇 What’s in it for you?

• A competitive renumeration package that evolves with the success of IntelliProve.
• Commission on every deal.
• Flexibility to work remotely, from wherever you want, but also the possibility to join us at our office in the heart of Ghent.
• Fun team activities and after-work drinks!
• A competitive salary package is just the beginning; we value work-life balance and offer a flexible environment where teamwork is key.
• Our stunning office is nestled in the heart of Ghent Tech scene - The Wintercircus🎪, providing direct access to the network.
• To keep in shape, you have access to the gym with spinning classes!

🚀Our values and our team

We are looking for a colleague who shares our values. As individuals we are smart and talented, as a team we are unbeatable. We value openness, enthusiasm and a solution-oriented attitude. We help and inspire our colleagues to bring out the best in each other.

You will find yourself in a young and dynamic environment, where you can fully leverage your own passion and expertise to shape the future of an ambitious startup with high social impact. You are surrounded by a diverse, multicultural team of experts in the technical, medical and business fields, which gives you the ideal conditions to grow and develop your skills.