IT Desktop Support Engineer (Backfill Support / On-n...

IT Desktop Support Engineer

Backfill Support / on-need basis

On-site in Brussels 1130

Long term contract

French and English - MUST

Providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Experience with Anti-spyware and Anti-virus software.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.

• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

• Basic understanding and troubleshooting of Mobile Device Management system(Airwatch / Xenmobile/ Mobile iron etc),

Non-Technical

• Good Customer management skill,

• Good in oral and written communication

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work