Deskside Support Technician

We are a Brazilian IT company with over 35 years of global experience in IT services — from outsourcing to application development and staffing. With a presence in 41 countries and 70 offices worldwide, we are a trusted partner for companies across industries like finance, manufacturing, telecom, technology, and public sector. If you’re a proactive, customer-focused professional, come join our vibrant, team-oriented workplace. Learn more at www.stefanini.com and connect with us on LinkedIn, Facebook, and Instagram.

About the Role

In this fast-paced, evolving environment, you’ll provide high-level, hands-on IT support, ensuring timely resolution of issues and excellent customer service. You’ll handle support requests via phone, email, and face-to-face, collaborating with third-party resolver groups when needed.

Responsibilities

• Deliver consistent, high-quality IT support.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and system access.
• Handle on-site break/fix support in coordination with other teams.
• Set up and maintain PCs, peripherals, and AV equipment (Webex, Zoom, Skype for Business, etc.).
• Support office moves, including setting up workstations and equipment.
• Maintain inventory and document system changes.

Qualifications

• C1 level Dutch and professional English proficiency.
• ITIL V3 Foundation Certification (preferred).
• Strong MS Office 365 skills; scripting or coding is a plus.
• Knowledge of Active Directory, basic networking, and hardware troubleshooting.
• Experience with iOS/Android and AV support.
• Minimum 5 years of on-site IT support experience.
• Excellent communication, problem-solving, and customer service skills.
• Adaptable, team-oriented, and resilient under pressure.

Equal Opportunity Statement

We are committed to creating an inclusive, diverse work environment where everyone is welcome.