Order & Logistics Coordinator

Are you an organized and detail-oriented professional looking for a dynamic role in order management and administration? We are seeking an Order & Logistics Coordinator to join our team and play a crucial role in ensuring seamless customer order processing, logistics coordination, and administrative efficiency.

The job:

• Order Management: Process and manage customer orders, backorders, and follow-ups to ensure timely processing and deliveries.
• Customer & Internal Communication: Act as the first point of contact for customers and internal teams regarding order lead times, complaints, credit notes, and administrative queries.
• Logistics Coordination: Work with the logistics team and 3PLs to schedule containers, manage stock transfers, and ensure accurate invoicing.
• Administrative Support: Perform general administrative tasks, including stock adjustments, monitoring order interfaces, and handling complaints.
• Process Improvement: Contribute to developing new procedures and guidelines for efficient data processing and optimization of order procedures.
• Purchase Requisitions & Invoicing: Process and follow up on purchase requisitions, verify invoices, and reconcile stock regularly.
• Returns & Repack Management: Oversee product returns, coordinate repacking schedules, and manage relabeling or rework processes.
• Forecasting & Reporting: communicate the inbound and outbound forecast to 3PLs

This is you:

• Proven experience in order management, logistics, or administrative support.
• Strong organizational and multitasking skills.
• Proficiency in ERP systems (preferably D365) and Microsoft Office Suite.
• Excellent communication skills in English (additional languages are a plus).
• Ability to work efficiently under pressure and handle high email volumes.
• A proactive mindset with a focus on process improvement.

Are you the colleague we are looking for?

Does this sound like the perfect match? That's good news! In Drongen, we not only have a comfortable chair and a lot of challenges ready for you, but also a package of employment conditions that is not to be sneezed at.

You will also be welcomed with open arms in an enthusiastic, professional team and you will have every opportunity to further develop your expertise and personal skills, make exciting internal and external contacts and make a direct impact in the kitchen of today and tomorrow.

Sounds good? Let us hear from you on careers@cookware-co.com!