Documentation & Education Specialist

Who we are

Thaleria is an IT Consulting and Development company founded in Brussels in 2018, specialized in providing services to European Institutions and large private sector organizations. Since then, Thaleria has grown to over 120 professionals focusing on 3 main activities in the fields of Software Development, Data & AI, and Cloud Services:

• On-premises consulting in Belgium, France, Luxembourg and the Netherlands.
• Fixed-price project development from our delivery centre in Lisbon.
• Emerging technologies research and development from our Thaleria Labs in Amsterdam.

Thaleria’s DNA is that of a young team, supportive, driven and dedicated, rapidly growing in a competitive market, all the while keeping our core values above all else: putting our staff’s well-being at the center of everything we do.

What you’ll do

Thaleria's client within the European Institutions in Brussels is currently looking for the following profile:

• Coordination of the user documentation function and related training activities of the unit
• Monitoring of work carried out by the team to ensure service quality
• Elaboration of user documentation for information systems
• Elaboration and subsequent delivery of IS trainings
• Coaching of first level and 2nd level support services
• Creation of wiki pages, collaborative sites pages
• Creation of videos in order to explain the use of software to users
• Provide guidance using social networks
• Writing IS on-line help
• Guidance regarding the use of information systems
• User management
• Reviewing training material
• Interaction with the business analysts, customer, users, project leaders, testers, developers, …
• Participation in team meetings, project meetings of other teams, meeting with business services or other stakeholders
• Reporting to management
• Optionally provision of quality control tests associated with the tools developed

Qualifications

• C1 level of English minimum. Any level of French is an asset.
• Building training material, proficient in infrastructural design theories methodologies
• Online teaching methods, Drupal good to have, analysis and problem-solving skills (easier to go through the documents), Jira etc.
• At least 4 years of experience with Confluence
• At least 4 years of experience with Jira
• Video processing knowledge