Customer support and operations specialist

Do you crave for an international working environment? Do you dream about coordinating sales orders, purchase orders and stock reporting with eye for details? Do you like to dive into complex processes and execute them with proper planning? Do you love to manage multiple tasks without losing oversight? Are you eager to learn a lot and up for a challenge?

We are looking to strengthen our team with a "Customer support and operations specialist".

You are responsible for a wide variety of tasks from supporting sales, writing purchase orders, analyzing stock positions to general office administration in support of the team.

PRIMARY RESPONSIBILITIES

• Handling orders from first quotation up to final delivery.
• Project management of large retail orders and managing all tasks related to order preparation, timely delivery and administration.
• Communicating effectively to our customers, suppliers and factories to ensure smooth operations.
• Setting-up of new international customers, delving into their vendor systems and setup procedures and making sure we are compliant.
• Reviewing and monitoring stock levels and order capacity, monitoring timely delivery.
• Following up container shipments, generating shipping documents and tracking for timely delivery.
• Work closely with the Sales Managers to ensure all actions are delivered on time and to specification.
• Ensure efficient and quick response to customer service issues or complaints and guarantee an effective solution.
• Documenting your knowledge in guidelines and internal manuals.

QUALIFICATIONS

We value mentality over experience. 

We value motivation over knowledge.

We value eagerness to learn over know-it-all.

What we look for :

• Experience in international sales support and logistics is a big plus, not a must.
• You must have a strong drive to learn.
• Eye for detail, passion for effective communication.
• Strong proficiency in written and spoken English.
• You love to work with software tools to organize your work efficiently.
• Ability to prioritize workloads and meet deadlines.
• Project management skills.
• A team player, sharing skills and ideas to ensure the best outcome for business and the team.
• Excellent in using Office tools: Excel, PowerPoint and Word. 
• Minimum a bachelor’s degree or equivalent.

About Us

The CHILLAFISH Company is a Belgian toy brand that specializes in the design, production, sales and marketing of innovative toys. With a focus on activity toys such as balance bikes, tricycles, scooters and backyard fun, a clear choice is made for toys that encourage children to actively play outside and move.

We are looking for a role to strengthen our sales support team in our Antwerp office to support our international retail and distributor sales.

Would you like to be part of our team ?

Tell us why with:

·       Your resume

·       An English motivation letter / email

To the attention of:

Seppe De Roeck

work@chillafish.com