Supply Chain Grievance Mechanism officer

About amfori

amfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.

As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.

Founded in 1977, and recognised for its flagship product amfori BSCI, amfori leverages decades of expertise and close collaboration with more than 2400 member companies as well as auditing companies, producers, factories, and other stakeholders such as policymakers. Representing a diverse array of industries in over 50 countries, that cover trade streams in over 100 countries, amfori continues to have a positive impact on fostering sustainable trade.

About the Role

Handling grievances coming from different stakeholders of the supply chains of amfori Members. You will be responsible of the assessment, acceptance or rejection, investigation, remediation and closure of the grievances, ensuring compliance with ethical social standards.

Your Responsibilities will include:

Grievance Management:

• In charge of receiving, accepting or rejecting grievances, documenting and assessing complaints received through the Grievance Mechanism, following the defined process.
• Act as the primary point of contact for Members,.
• Coordinate with other areas and team members to ensure timely resolution of issues.

Customer Service:

• Understand our Members needs, communicate with them clearly and in a professional and polite way.
• Look for effective solutions, taking ownership of issues when needed.

Reporting and Documentation:

• Maintain a detailed log of grievances, actions taken, and outcomes.
• Prepare case reports following the establishes format

Your Profile:

• Bachelor’s degree in Business Administration, Law, Political Sciences, or a related field.
• Interest in Sustainability, human rights and CSR themes.
• 2-3 years previous experience in related companies or associations.
• Previous experience in grievance management, customer service and reporting tools, could be advantageous.
• Problem-solving skills with a proactive approach to issue resolution.
• Truly team player.
• Ability to work independently and handle sensitive matters with discretion.

Your Package:

• Group insurance and Comprehensive health insurance
• Working from home up to 3 days per week
• Working from abroad
• Extra legal holidays per year
• Net allowance and reimbursement of commuting costs
• Internet allowance
• Mobile phone and subscription

If this role is of your interest , please send your CV and motivation letter immediately to hr@amfori.org.